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At Trailhead Coffee, we want every step of your coffee journey—from order to delivery—to be seamless. Below are details about our shipping practices and return policy.

 

Shipping Policy

 

Processing & Delivery

• Processing Time: Orders are roasted and shipped within 1–3 business days (excludes weekends/holidays).

• Domestic Shipping:

  • We ship across Canada via Canada Post with tracking provided.

  • Delivery times vary by location (typically 3–5 business days within Alberta, 5–10 days nationally).

• Local Pickup:

  • Edmonton customers can opt for free pickup at our roastery:
    Trailhead Coffee
    12024 21 Ave SW
    Edmonton, AB
    Mon–Fri, 10 AM–4 PM

• International Shipping: Currently unavailable (we’re focused on perfecting freshness for Canadian customers!).

 

Shipping Costs

• Calculated at checkout based on weight and destination.

• Free shipping on orders over $50 within Alberta.

 

Issues? Let Us Know!

If your order is delayed, lost, or damaged in transit, contact us at support@trailheadcoffee.ca within 7 days of delivery. We’ll work with the carrier to resolve it ASAP.

 

Returns & Refunds

• Returns: Unopened, unused coffee bags or merchandise in original packaging within 14 days of delivery.

• Refunds: Issued to the original payment method. Shipping costs non-refundable unless the error was ours.

• Damaged/Defective Products: Contact us within 7 days for a replacement or refund.

 

Visit Us

Prefer to skip shipping? Swing by our Roastery for fresh beans and brewing tips!
📍 12024 21 Ave SW, Edmonton, AB